[{"data":1,"prerenderedAt":287},["ShallowReactive",2],{"doku:en:referenz\u002Fdiagnose-und-protokolle":3},{"seite":4,"start":34,"leiste":35,"bereich":201,"zurueck":285,"weiter":286},{"sprache":5,"rel":6,"zu":7,"id":8,"titel":9,"titelHtml":9,"beschreibung":10,"kennzeile":11,"imMenue":12,"html":13,"ueberschriften":14},"en","referenz\u002Fdiagnose-und-protokolle","\u002Fen\u002Fdocumentation\u002Freferenz\u002Fdiagnose-und-protokolle","diagnose-und-protokolle","Diagnostics and logs","Where to find logs and what to provide to support.","since 0.9.7.6",true,"\u003Ch2 id=\"purpose\">Purpose\u003C\u002Fh2>\n\u003Cp>The error log shows which step failed. It provides the information that Support needs.\u003C\u002Fp>\n\u003Ch2 id=\"steps\">Steps\u003C\u002Fh2>\n\u003Col>\n\u003Cli>Open File Explorer.\u003C\u002Fli>\n\u003Cli>Enter \u003Ccode>%LOCALAPPDATA%\\SetupFoundry\\logs\u003C\u002Fcode> in the address bar.\u003C\u002Fli>\n\u003Cli>Press Enter.\u003C\u002Fli>\n\u003Cli>Open the file \u003Ccode>app_error_logs.log\u003C\u002Fcode> in a text editor.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>The file contains the recorded errors.\u003C\u002Fp>\n\u003Cp>Provide the following for a Support request:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>the version of Setup Foundry\u003C\u002Fli>\n\u003Cli>the Windows version on the computer\u003C\u002Fli>\n\u003Cli>the exact error message\u003C\u002Fli>\n\u003Cli>the time of the error\u003C\u002Fli>\n\u003Cli>the file \u003Ccode>app_error_logs.log\u003C\u002Fcode>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cdiv class=\"info custom-block\">\u003Cp class=\"custom-block-title\">Important\u003C\u002Fp>\n\u003Cp>Copy the error message \u003Cstrong>verbatim\u003C\u002Fstrong>. The error pages in this documentation use the original wording as their heading.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch2 id=\"result\">Result\u003C\u002Fh2>\n\u003Cp>The log shows which step failed. The file \u003Ccode>app_error_logs.log\u003C\u002Fcode> is ready for Support.\u003C\u002Fp>\n\u003Ch2 id=\"notes\">Notes\u003C\u002Fh2>\n\u003Cp>Setup Foundry writes the error log to the data folder at \u003Ccode>%LOCALAPPDATA%\\SetupFoundry\\logs\u003C\u002Fcode>. The working folder from the setup wizard contains Windows sources, software, and finished media. The log is stored separately.\u003C\u002Fp>\n\u003Cp>The headers at the start of the file identify it as an error report from this program. They may contain file and profile names, but no passwords or contents of your files. The file remains on this computer and is not sent automatically. You can delete it safely at any time.\u003C\u002Fp>\n\u003Cp>Each time the program starts, Setup Foundry sets the existing file aside. Up to five older versions remain as \u003Ccode>app_error_logs.log.1\u003C\u002Fcode>, \u003Ccode>app_error_logs.log.2\u003C\u002Fcode>, and so on. During a long session, Setup Foundry starts a new file when the current one reaches 2 MB.\u003C\u002Fp>\n\u003Cp>Logs can contain paths and account names, including the configured user name. Review a log file before attaching it publicly.\u003C\u002Fp>\n\u003Ch2 id=\"if-it-does-not-work\">If it does not work\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Cstrong>The \u003Ccode>logs\u003C\u002Fcode> folder is missing.\u003C\u002Fstrong> Check that you are looking in \u003Ccode>%LOCALAPPDATA%\\SetupFoundry\u003C\u002Fcode>. The folder is neither in the working folder nor beside the program. If the path is correct, no run has been performed on this computer yet.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>The error log contains only the headers.\u003C\u002Fstrong> No error has occurred since the last program start. Older errors are in files ending in \u003Ccode>.1\u003C\u002Fcode>, \u003Ccode>.2\u003C\u002Fcode>, and so on.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>The log names a step but no cause.\u003C\u002Fstrong> Report this case to Support. Attach the file and describe what you did immediately before it happened.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"see-also\">See also\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Ca href=\"\u002Fen\u002Fdocumentation\u002Freferenz\u002Fbekannte-probleme\">Known issues\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"\u002Fen\u002Fdocumentation\u002Feditionen\u002Flizenz-aktivieren\">Activate license\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n",[15,19,22,25,28,31],{"ebene":16,"id":17,"text":18},2,"purpose","Purpose",{"ebene":16,"id":20,"text":21},"steps","Steps",{"ebene":16,"id":23,"text":24},"result","Result",{"ebene":16,"id":26,"text":27},"notes","Notes",{"ebene":16,"id":29,"text":30},"if-it-does-not-work","If it does not work",{"ebene":16,"id":32,"text":33},"see-also","See also","\u002Fen\u002Fdocumentation",[36,56,68,76,124,144,160,176,200,213,229],{"titel":37,"pfad":38,"seiten":39},"Getting 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logo","\u002Fen\u002Fdocumentation\u002Fkonfiguration\u002Fbilder",{"rel":97,"titel":98,"zu":99},"konfiguration\u002Fwindows-bereinigen","Cleaning up Windows","\u002Fen\u002Fdocumentation\u002Fkonfiguration\u002Fwindows-bereinigen",{"rel":101,"titel":102,"zu":103},"konfiguration\u002Fapps-entfernen","Removing apps","\u002Fen\u002Fdocumentation\u002Fkonfiguration\u002Fapps-entfernen",{"rel":105,"titel":106,"zu":107},"konfiguration\u002Fauswaehlen","Selecting applications","\u002Fen\u002Fdocumentation\u002Fkonfiguration\u002Fauswaehlen",{"rel":109,"titel":110,"zu":111},"konfiguration\u002Frichtlinien","Policies","\u002Fen\u002Fdocumentation\u002Fkonfiguration\u002Frichtlinien",{"rel":113,"titel":114,"zu":115},"konfiguration\u002Fpc-informationen","PC information","\u002Fen\u002Fdocumentation\u002Fkonfiguration\u002Fpc-informationen",{"rel":117,"titel":118,"zu":119},"konfiguration\u002Fnamensschema","Naming scheme","\u002Fen\u002Fdocumentation\u002Fkonfiguration\u002Fnamensschema",{"rel":121,"titel":122,"zu":123},"konfiguration\u002Finstall-assist-gestalten","Design the Install Assist","\u002Fen\u002Fdocumentation\u002Fkonfiguration\u002Finstall-assist-gestalten",{"titel":125,"pfad":126,"seiten":127},"Installation","installationsmedien",[128,132,136,140],{"rel":129,"titel":130,"zu":131},"installationsmedien\u002Fusb-stick","Create a USB drive","\u002Fen\u002Fdocumentation\u002Finstallationsmedien\u002Fusb-stick",{"rel":133,"titel":134,"zu":135},"installationsmedien\u002Fiso-erstellen","Creating an ISO","\u002Fen\u002Fdocumentation\u002Finstallationsmedien\u002Fiso-erstellen",{"rel":137,"titel":138,"zu":139},"installationsmedien\u002Fvhd-erstellen","Create VHD","\u002Fen\u002Fdocumentation\u002Finstallationsmedien\u002Fvhd-erstellen",{"rel":141,"titel":142,"zu":143},"installationsmedien\u002Finstall-assist","Install Assist on the target computer","\u002Fen\u002Fdocumentation\u002Finstallationsmedien\u002Finstall-assist",{"titel":145,"pfad":146,"seiten":147},"Machines","pruefmaschine",[148,152,156],{"rel":149,"titel":150,"zu":151},"pruefmaschine\u002Fhyper-v-berechtigungen","Hyper-V permissions","\u002Fen\u002Fdocumentation\u002Fpruefmaschine\u002Fhyper-v-berechtigungen",{"rel":153,"titel":154,"zu":155},"pruefmaschine\u002Fverwenden","Use the test machine","\u002Fen\u002Fdocumentation\u002Fpruefmaschine\u002Fverwenden",{"rel":157,"titel":158,"zu":159},"pruefmaschine\u002Ferstellen","Create a machine","\u002Fen\u002Fdocumentation\u002Fpruefmaschine\u002Ferstellen",{"titel":161,"pfad":162,"seiten":163},"Editions","editionen",[164,168,172],{"rel":165,"titel":166,"zu":167},"editionen\u002Fvergleich","Editions at a glance","\u002Fen\u002Fdocumentation\u002Feditionen\u002Fvergleich",{"rel":169,"titel":170,"zu":171},"editionen\u002Flizenz-aktivieren","Activate a license","\u002Fen\u002Fdocumentation\u002Feditionen\u002Flizenz-aktivieren",{"rel":173,"titel":174,"zu":175},"editionen\u002Faktivierungen-zuruecksetzen","Reset activations","\u002Fen\u002Fdocumentation\u002Feditionen\u002Faktivierungen-zuruecksetzen",{"titel":177,"pfad":178,"seiten":179},"Troubleshooting","fehler",[180,184,188,192,196],{"rel":181,"titel":182,"zu":183},"fehler\u002Fusb","USB drive problems","\u002Fen\u002Fdocumentation\u002Ffehler\u002Fusb",{"rel":185,"titel":186,"zu":187},"fehler\u002Fiso","ISO import problems","\u002Fen\u002Fdocumentation\u002Ffehler\u002Fiso",{"rel":189,"titel":190,"zu":191},"fehler\u002Fhyperv","Hyper-V problems","\u002Fen\u002Fdocumentation\u002Ffehler\u002Fhyperv",{"rel":193,"titel":194,"zu":195},"fehler\u002Finstall-assist","When Setup fails on the target computer","\u002Fen\u002Fdocumentation\u002Ffehler\u002Finstall-assist",{"rel":197,"titel":198,"zu":199},"fehler\u002Fantwortdatei","The answer 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appendix","richtlinien-anhang",[233,237,241,245,249,253,257,261,265,269,273,277,281],{"rel":234,"titel":235,"zu":236},"richtlinien-anhang\u002Frichtlinien","Policy reference","\u002Fen\u002Fdocumentation\u002Frichtlinien-anhang\u002Frichtlinien",{"rel":238,"titel":239,"zu":240},"richtlinien-anhang\u002Frichtlinien-office-haertung","Office hardening","\u002Fen\u002Fdocumentation\u002Frichtlinien-anhang\u002Frichtlinien-office-haertung",{"rel":242,"titel":243,"zu":244},"richtlinien-anhang\u002Frichtlinien-edge-internet-explorer","Edge and Internet Explorer","\u002Fen\u002Fdocumentation\u002Frichtlinien-anhang\u002Frichtlinien-edge-internet-explorer",{"rel":246,"titel":247,"zu":248},"richtlinien-anhang\u002Frichtlinien-virenschutz-angriffsflaechen","Virus protection and attack surface","\u002Fen\u002Fdocumentation\u002Frichtlinien-anhang\u002Frichtlinien-virenschutz-angriffsflaechen",{"rel":250,"titel":251,"zu":252},"richtlinien-anhang\u002Frichtlinien-netzwerk-freigaben","Network and file sharing","\u002Fen\u002Fdocumentation\u002Frichtlinien-anhang\u002Frichtlinien-netzwerk-freigaben",{"rel":254,"titel":255,"zu":256},"richtlinien-anhang\u002Frichtlinien-datenschutz-telemetrie","Privacy and telemetry","\u002Fen\u002Fdocumentation\u002Frichtlinien-anhang\u002Frichtlinien-datenschutz-telemetrie",{"rel":258,"titel":259,"zu":260},"richtlinien-anhang\u002Frichtlinien-protokollierung-ueberwachung","Logging and auditing","\u002Fen\u002Fdocumentation\u002Frichtlinien-anhang\u002Frichtlinien-protokollierung-ueberwachung",{"rel":262,"titel":263,"zu":264},"richtlinien-anhang\u002Frichtlinien-anmeldung-konten","Sign-in and accounts","\u002Fen\u002Fdocumentation\u002Frichtlinien-anhang\u002Frichtlinien-anmeldung-konten",{"rel":266,"titel":267,"zu":268},"richtlinien-anhang\u002Frichtlinien-geraete-wechselmedien","Devices and removable media","\u002Fen\u002Fdocumentation\u002Frichtlinien-anhang\u002Frichtlinien-geraete-wechselmedien",{"rel":270,"titel":271,"zu":272},"richtlinien-anhang\u002Frichtlinien-kernschutz","Kernel protection","\u002Fen\u002Fdocumentation\u002Frichtlinien-anhang\u002Frichtlinien-kernschutz",{"rel":274,"titel":275,"zu":276},"richtlinien-anhang\u002Frichtlinien-laufwerksverschluesselung","Drive encryption","\u002Fen\u002Fdocumentation\u002Frichtlinien-anhang\u002Frichtlinien-laufwerksverschluesselung",{"rel":278,"titel":279,"zu":280},"richtlinien-anhang\u002Frichtlinien-windows-update","Windows Update","\u002Fen\u002Fdocumentation\u002Frichtlinien-anhang\u002Frichtlinien-windows-update",{"rel":282,"titel":283,"zu":284},"richtlinien-anhang\u002Frichtlinien-grundeinstellungen","Defaults and privacy settings","\u002Fen\u002Fdocumentation\u002Frichtlinien-anhang\u002Frichtlinien-grundeinstellungen",{"titel":206,"zu":207},{"titel":211,"zu":212},1793199124084]